The Lucky Ones Cookie Policy lists every category of cookie used on the site, the purpose of each, and the controls available to you. Cookies are small text files stored in your browser that help the site remember your preferences, keep you logged in and measure how the site is being used.
This policy sits alongside our privacy policy. The privacy policy covers personal data overall; this page focuses specifically on cookies and similar technologies such as local storage and pixel tags. Cookie use at Lucky Ones is restricted to players aged 20 and over.
Strictly necessary cookies
These cookies are required for the site to work. They handle login state, session security, language preference and the cookie consent choice itself. They cannot be disabled without breaking core functionality and they do not store any personal data beyond what is needed for the session. Strictly necessary cookies do not require consent under New Zealand or international privacy rules because the site cannot operate without them.
Functional cookies
Functional cookies remember preferences such as your favourite games, recently played list, sort order, layout choices and display options. They make the site more convenient but the site will still work without them. Functional cookies are first party only - they are not shared with third parties and they expire after a defined period of inactivity.
Analytics cookies
Analytics cookies measure how the site is used in aggregate. They tell us which pages are popular, how users move through the site, where things are slow and which features are working as intended. The data is aggregated and pseudonymised, so it does not identify individual users. We use the results to prioritise improvements rather than to target advertising.
Marketing cookies
Marketing cookies measure the effectiveness of advertising campaigns and personalise the offers you see. They are only set if you have given consent and you can withdraw consent at any time from the cookie banner or your account settings. Marketing cookies may share data with advertising partners; the full list is available on request through the support team.
Pixel tags and local storage
In addition to cookies, we use pixel tags to confirm that emails have been opened, and local storage to cache larger items such as game previews so the lobby loads more quickly on repeat visits. Pixel tags can be disabled by viewing emails in plain text mode. Local storage can be cleared from your browser settings at the same time as cookies.
How to control cookies
You can manage cookie preferences from the cookie banner that appears on your first visit, or by reopening the banner from the link in the footer at any time. You can also clear or block cookies in your browser settings. Blocking strictly necessary cookies will prevent the site from working correctly, including login, payments and the responsible gambling controls.
Third parties and updates
Some functionality is powered by third parties, including game providers, the live chat widget and analytics tools. Each provider is listed on request and operates under a data processing agreement that limits how they may use the data. This policy is reviewed regularly and the latest version is always published on this page; material changes are flagged to registered players by email.
Questions and play in control
If you have a question about a specific cookie, contact the support team and we will explain its purpose, lifetime and any third party involvement. For broader account and play questions, the contact page lists every channel. Lucky Ones is strictly for players aged 20 and over. If gambling is no longer fun, call Gambling Helpline NZ on 0800 654 655.
Typical cookie lifetimes
Session cookies expire when you close the browser tab. Persistent cookies are stored for a defined period - typically thirty days for functional cookies, thirteen months for analytics cookies and twelve months for marketing cookies, in line with the relevant industry guidelines. The expiry date for any specific cookie is visible in your browser developer tools under the application or storage panel, and the support team can confirm the value on request for any cookie set by Lucky Ones.
Browser specific controls
Each major browser provides cookie controls. In Chrome, open settings, choose privacy and security, then cookies and other site data. In Safari, open preferences, choose privacy. In Firefox, open settings, choose privacy and security. On mobile, the equivalent options sit under settings for the browser app. Clearing cookies will sign you out of any active session and reset your saved preferences across the site, so it is worth completing any in progress task before you do it.
Do not track and consent updates
We honour explicit consent choices and do not load non essential cookies until consent has been given. Browser do not track signals are not yet a recognised legal standard, so we do not treat them as a substitute for the cookie banner. You can update your consent at any time from the link in the footer, and the change applies on the next page load.
Cookies on shared devices
If you use Lucky Ones on a shared computer, sign out at the end of every session and consider clearing the browser cookies before handing the device over. Saved cookies can keep you logged in, expose recent activity to the next user and pre-fill forms with information you would rather keep private. Private browsing windows are a simple way to avoid leaving any cookie footprint on a shared device.